Director of Quality Management

4 weeks ago


Framingham, Massachusetts, United States Advocates Full time
Job Summary

The Director of Quality Management is responsible for developing and maintaining the overall Quality Management Strategy. This role oversees the ongoing programming evaluations and supervises the Quality Management Consultants.

Key Responsibilities
  • Develop and oversee Quality Assurance Plans that track and monitor internal and external quality measures and include procedures for quality improvement and enhancement.
  • Compile data and reports regarding program performance as they relate to set indicators.
  • Analyze data and formulate recommendations for quality improvement.
  • Conduct incident report tracking and reporting to the various funders within expected timelines.
  • Implement on-going formal program evaluation and develop specific goals for improvement.
Requirements
  • BA/BS degree in Social Work or related field and 5 years' experience in Human Services quality/risk management or High School Diploma and 7-10 years' experience in Human Services quality/risk management.
  • Experience with Day Hab/Employment/CBDS preferred.
  • Strong analytical, numerical and reasoning abilities.
  • Ability to manage multiple complex projects in varying stages of development.
  • Strong computer skills including strong knowledge of Microsoft Office Suite and other analytical tools.
About Advocates

Advocates is a leading provider of human services, dedicated to improving the lives of individuals and families in need. We are committed to delivering high-quality services that promote independence, dignity, and well-being.



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