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Sales Support Specialist
2 months ago
Reports to: Director, Inside Sales and Customer Service
Collaborates with: Sales, Engineering, Accounting, Project Management, Operations
Core Responsibility: To assist MIRATECH's direct and independent sales channels
Key Responsibilities:
- Enhance the efficiency of MIRATECH's external sales team, including both staff and independent agents.
- Provide exceptional customer service for incoming inquiries and transactions via phone and online requests.
- Acquire comprehensive knowledge of MIRATECH's offerings, market sectors, and clientele through training and field sales activities.
- Initiate outbound communications to both new and existing clients to foster and strengthen relationships.
- Oversee in-house account management and sales activities.
- Address requests from customers and regional sales managers, prepare proposals, maintain CRM databases, manage documentation, track order progress, and generate reports.
- Act as a liaison among Engineering, Operations, Sales, Accounting, and Customers.
- Regularly update call notes and significant account information in the CRM system to maintain customer contact history.
- Assist in organizing presentations for external sales representatives and clients.
- Communicate and follow up on sales leads with customers, Regional Sales Managers, and sales channels.
- Handle customer and product complaints in coordination with the Quality team.
- Travel as necessary with external sales for ongoing training and development.
- Perform additional duties as assigned.
Qualifications:
- Bachelor's Degree or equivalent work experience of 3+ years is required.
- Prior experience in customer service and/or sales is essential.
- Familiarity with CRM, ERP, or other large database systems is preferred; experience with Syspro is advantageous.
- Strong written and verbal communication skills, along with excellent interpersonal abilities.
- Motivated to achieve and surpass performance goals and customer satisfaction standards.
- Ability to prioritize tasks and work independently.
- Detail-oriented with the capability to manage multiple tasks simultaneously.
- Additional language proficiency is a plus.
- Proficient in MS Office applications (Outlook, Teams, SharePoint, Word, Excel, PowerPoint).
Benefits:
- Competitive Salary
- 5% 401K match
- $350 Annual Wellness Credit
- 15 days of Paid Time Off (PTO)
- 5 days of Sick Leave
Equal Opportunity: MIRATECH is committed to fostering a diverse and inclusive workforce. All employment practices are based on qualifications and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status, physical or mental disability, medical conditions, pregnancy, veteran status, genetic information, or citizenship as permitted by federal laws and regulations.
