Facilitated Telehealth Coordinator

1 week ago


Tampa, Florida, United States Author Health Full time
Job Title: Facilitated Telehealth Coordinator

Author Health is seeking a highly organized and motivated individual to join our team as a Facilitated Telehealth Coordinator in the Healthcare industry.

Job Summary:

We are looking for a skilled and detail-oriented professional to coordinate and support telehealth services for our patients. As a Facilitated Telehealth Coordinator, you will play a crucial role in facilitating communication between providers and patients, assessing environment safety concerns, and ensuring seamless delivery of care to patients in various settings.

Key Responsibilities:
  • Facilitate communication between providers and patients, including assisting patients with technology to conduct virtual visits
  • Assess environment regarding safety concerns or potential hazards
  • Communicate with the patient care team regarding patient questions and needs
  • Coordinate telehealth services and ensure seamless delivery of care to patients
  • Provide education and support to patients and caregivers on telehealth technology
  • Maintain accurate and up-to-date records of telehealth appointments and patient data
  • Collaborate with IT and technical support teams to resolve telehealth system issues
  • Conduct training sessions to educate healthcare staff on telehealth best practices and workflows
  • Collaborate with cross-functional teams to identify technology needs and opportunities for improvement
  • Troubleshoot and resolve technology issues in a timely manner
Requirements:
  • Comfortable working with the senior population and those with behavioral health conditions
  • Proven experience working in a healthcare setting or similar role
  • Knowledge of telehealth technology and software
  • Excellent organizational and time management skills
  • Strong attention to detail and ability to multitask
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaborate effectively with team members
  • Proactive and adaptable to change in a fast-paced environment
  • Valid driver's license and access to reliable transportation
What We Offer:
  • Retirement savings plan (401k) with up to 3.5% company match
  • Low-cost benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance)
  • Paid vacation
  • Paid sick leave
  • 9 paid holidays throughout the year with 2 additional flex holidays
  • Performance-based bonuses

Author Health is committed to a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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