Telehealth Coordinator Specialist

2 weeks ago


Tampa, Florida, United States Author Health Full time
About the Role

Author Health is seeking a highly organized and motivated Telehealth Coordinator to join our team. As a Telehealth Coordinator, you will play a crucial role in coordinating and supporting telehealth services for our patients.

Key Responsibilities
  • Facilitate Communication: Facilitate communication between providers and their patients, including assisting patients in using technology to conduct virtual visits with other providers on the team.
  • Assess Environment: Assess the environment regarding safety concerns or potential hazards.
  • Communicate with Patient Care Team: Communicate with the patient care team regarding any patient questions and needs, such as medications and Community Based Organizations.
  • Coordinate Telehealth Services: Coordinate telehealth services and ensure seamless delivery of care to patients in various settings, including home, clinic, and living communities.
  • Provide Education and Support: Provide education and support to patients and caregivers on how to use telehealth technology effectively.
  • Maintain Accurate Records: Maintain accurate and up-to-date records of telehealth appointments and patient data.
  • Collaborate with IT and Technical Support Teams: Collaborate with IT and technical support teams to resolve any telehealth system issues.
  • Conduct Training Sessions: Conduct training sessions to educate healthcare staff on telehealth best practices and workflows.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to identify technology needs and opportunities for improvement.
  • Troubleshoot and Resolve Technology Issues: Troubleshoot and resolve technology issues in a timely manner to minimize downtime.
Requirements
  • Comfortable Working with Seniors and Behavioral Health Conditions: Be comfortable working with the senior population and those with behavioral health conditions.
  • Proven Experience in Healthcare Setting: Have proven experience working in a healthcare setting or similar role.
  • Knowledge of Telehealth Technology and Software: Have knowledge of telehealth technology and software.
  • Excellent Organizational and Time Management Skills: Possess excellent organizational and time management skills.
  • Strong Attention to Detail and Ability to Multitask: Have strong attention to detail and the ability to multitask.
  • Excellent Communication and Interpersonal Skills: Possess excellent communication and interpersonal skills.
  • Ability to Work Independently and Collaborate Effectively with Team Members: Be able to work independently and collaborate effectively with team members.
  • Proactive and Adaptable to Change in a Fast-Paced Environment: Be proactive and adaptable to change in a fast-paced environment.
  • Valid Driver's License and Access to Reliable Transportation: Have a valid driver's license and access to reliable transportation.
What We Offer
  • Retirement Savings Plan (401k): A retirement savings plan with up to 3.5% company match.
  • Low-Cost Benefits Package: A low-cost benefits package for employees and dependents, including medical, dental, vision, STD, and life insurance.
  • Paid Vacation: Paid vacation time.
  • Paid Sick Leave: Paid sick leave.
  • 9 Paid Holidays Throughout the Year: 9 paid holidays throughout the year, with 2 additional flex holidays.
  • Performance-Based Bonuses: Performance-based bonuses.
  • And More: And more.


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