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Customer Service Representative
2 months ago
Patterson Companies is seeking a skilled Customer Service Representative to join our team in Great Falls, MT. As a key member of our Animal Health International team, you will play a vital role in providing exceptional customer service and support to our production customers and sales representatives.
Key Responsibilities- Develop strong working relationships with customers, sales representatives, and manufacturing partners to ensure seamless order entry and customer satisfaction.
- Provide timely and accurate responses to customer inquiries, resolving issues and providing solutions in a professional and courteous manner.
- Communicate customer requirements and expectations to the outside sales representative or management team to ensure effective product recommendations and solutions.
- Process customer transactions accurately and efficiently, maintaining accurate records and documentation.
- Monitor scheduled shipment dates to ensure timely delivery and maintain regulatory compliance.
- High School Degree or equivalent.
- Proven customer service and organizational skills.
- Observable accuracy and strong attention to detail.
- Demonstrated effective verbal, written, and interpersonal communication skills.
- General computer proficiency, including knowledge of MS Office.
- Associate's Degree in a veterinary-related field or equivalent combination of education and experience.
- Agricultural background with experience in production animal husbandry.
- Proficiency in SAP or related ERP systems.
- Competitive benefits package, including medical, dental, and vision coverage.
- 401(k) match retirement savings plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO) and holiday pay.
- Volunteer Time Off (VTO) and educational assistance program.
- Full paid parental and adoption leave.
- LifeWorks employee assistance program.
- Patterson Perks program.
We are an equal opportunity employer and welcome applications from diverse candidates. We believe that our employees' unique experiences and differences strengthen our company and drive our success.
