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Customer Service Representative

2 months ago

Great Falls, Montana, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and memorable experience.

Key Responsibilities
  • Customer Service: Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcomed.
  • Front Desk Activities: Answer phones in a friendly manner, assist callers with questions, check members in, tour and sign up new members, log amenities, and communicate updates and events.
  • Member Accounts: Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
Requirements
  • Customer Service Background: Preferred experience in customer-facing roles.
  • Availability: Must be able to work overnight hours (10:00pm to 6:00am).
  • Basic Computer Proficiency: Ability to use the POS system and other software applications.
  • Passion for Fitness and Health: A genuine interest in fitness and health.
  • Upbeat and Positive Attitude: A friendly and approachable demeanor.
  • Punctuality and Reliability: Ability to work independently and meet deadlines.
  • Exceptional Customer Service Skills: Ability to interact positively and professionally with members and coworkers.
  • High School Diploma/GED Equivalent: Required education level.
Why Work at Planet Fitness?
  • Contribute to Changing Lives: Help us create a healthier planet by providing exceptional service to our members.
  • Work with a Dynamic Team: Join a team of talented and motivated professionals who share your passion for fitness and health.