Client Success Director

2 weeks ago

San Francisco, California, United States Arine Full time
About Arine

Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

Job Description

We are seeking a Client Success Director to join our team. As a Client Success Director, you will be responsible for establishing meaningful relationships with our clients, ecosystem partners, and other key stakeholders. You will be accountable for all aspects of client management, including deployment and ongoing client support in service of client goal attainment - improving outcomes and reducing cost.

Key Responsibilities
  • Develop and execute the strategy required for Arine to deliver on our client's goals and objectives.
  • Build deep knowledge of each client's needs and goals, match those needs using Arine's platform, and identify areas where additional capabilities could be deployed.
  • Represent the voice of the client and collaborate with the Product, Engineering, and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base.
  • Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team.
  • Coordinate with cross-functional Arine teams and contribute to dynamic mission and vision creation, identification and attainment of strategic goals, and act as a change agent in successfully supporting Arine's vision to be a world leader in medication optimization.
Requirements
  • 5+ years of experience in account management, client success, consulting, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry.
  • Excellent written and verbal communication skills; ability to articulate client needs and to translate complex concepts into digestible and understandable messaging.
  • Ability to lead a team to successfully drive a project to completion from strategy development through planning, execution, and closure.
  • Strong knowledge of and ability to set the strategic path and execute integrated project management processes.
  • Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education/training in addition to strong business acumen.

  • Client Success Director

    3 weeks ago

    San Francisco, California, United States Voiceflow Full time

    About the RoleWe are seeking a seasoned Client Success Director to join our team at Arine. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our medication optimization platform.Key ResponsibilitiesDevelop and execute client success strategies to...

  • Senior Director of Client Success

    4 weeks ago

    San Francisco, California, United States Collective Health Full time

    {"h1": "Senior Director of Client Success", "h2": "Lead Client Success Organization", "p": "As a Senior Director of Client Success, you will lead the Client Success organization, including Directors and Strategic Account Executives, to drive engagement and high performance in client service as they manage annual renewals and upsell products. You will be a...

  • Client Success Director

    3 weeks ago

    San Francisco, California, United States Arine Full time

    About ArineA rapidly growing healthcare technology and clinical services company, Arine is dedicated to ensuring individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.The RoleWe are seeking a mid-level Client Success Director to build and grow relationships with our clients. This role is responsible for...

  • Client Success Director

    3 weeks ago

    San Francisco, California, United States Voiceflow Full time

    About ArineA rapidly growing healthcare technology and clinical services company, Arine is dedicated to ensuring individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.Our MissionWe are redefining what excellent healthcare looks like by solving issues through our software platform (SaaS). Our platform...

  • Client Success Director

    4 weeks ago

    San Francisco, California, United States Arine Full time

    About ArineA rapidly growing healthcare technology and clinical services company, Arine is dedicated to ensuring individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.Our MissionWe are redefining what excellent healthcare looks like by solving issues through our software platform (SaaS). Our cutting-edge...

  • Client Success Director

    2 weeks ago

    San Francisco, California, United States Arine Full time

    About ArineArine is a rapidly growing healthcare technology and clinical services company based in San Francisco. Our mission is to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.Our ChallengeFrequently, medications cause more harm than good. Incorrect drugs and doses cost the US healthcare...

  • Client Success Director

    4 weeks ago

    San Francisco, California, United States Nextpoint, Inc. Full time

    About the RoleWe are seeking a highly skilled Client Success Director to join our team at Nextpoint, Inc. As a key member of our sales and customer success team, you will be responsible for managing a portfolio of existing customers and driving revenue growth within these accounts.Key ResponsibilitiesAccount Management: Develop and execute strategies to...

  • Client Director

    2 weeks ago

    San Francisco, California, United States American International Group (AIG) Full time

    Client Director Job DescriptionAt American International Group (AIG), we're seeking a highly skilled Client Director to play a pivotal role in protecting our clients and driving business growth. As a key member of our team, you'll have the opportunity to make a significant impact on our clients' success and contribute to the company's continued success.Key...

  • Client Director

    2 weeks ago

    San Francisco, California, United States American International Group (AIG) Full time

    About the RoleWe are seeking a highly skilled Client Director to join our team at American International Group (AIG). As a Client Director, you will play a critical role in building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional customer service.Key ResponsibilitiesDevelop and execute strategic...

  • Customer Success Director

    3 weeks ago

    San Francisco, California, United States Fountain Full time

    Customer Success DirectorWe are seeking a highly skilled Customer Success Director to join our team at WeDriveU. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key Responsibilities:Renew, retain, and expand all active contracts.Develop and maintain...

  • Customer Success Director

    3 weeks ago

    San Francisco, California, United States Fountain Full time

    Customer Success DirectorWe are seeking a highly skilled Customer Success Director to join our team at WeDriveU. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key Responsibilities:Renew, retain, and expand all active contracts to ensure long-term customer...

  • Senior Client Director

    4 weeks ago

    San Francisco, California, United States AKQA Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Director to join our team at AKQA. As a Senior Client Director, you will be responsible for nurturing and building senior client relationships founded on shared values and aspirations.Key ResponsibilitiesDevelop and execute strategic plans to drive revenue growth and client...

  • Client Success Specialist

    1 month ago

    San Francisco, California, United States Guidewheel Full time

    Job OverviewABOUT THE ORGANIZATIONGuidewheel is dedicated to enabling factories worldwide to achieve sustainable peak performance. Our innovative FactoryOps platform simplifies access to cloud technology for any manufacturing facility. By connecting to machines, we transform their real-time data into a cohesive, intelligent system that empowers teams to...

  • Client Success Strategist

    1 month ago

    San Francisco, California, United States Guidewheel Full time

    Job OverviewABOUT THE ORGANIZATIONGuidewheel is dedicated to enabling factories worldwide to achieve sustainable peak performance. Our innovative FactoryOps platform simplifies access to cloud technology for any manufacturing facility. By connecting to machines, we transform their real-time data into a responsive, intelligent system that helps teams minimize...

  • Client Success Advocate

    1 month ago

    San Francisco, California, United States Windfall Data Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Windfall Data Inc. As a key member of our Commercial team, you will be responsible for ensuring the success of our customers and maximizing their value from our solutions.Key ResponsibilitiesOwn end-to-end customer experience, including onboarding, product adoption and...

  • Client Success Manager

    3 weeks ago

    San Francisco, California, United States One Legal Full time

    About One LegalOne Legal, an InfoTrack company, is a leading provider of innovative technology solutions for legal professionals. With over 30 years of experience, we continue to be a trusted partner for court document filing, service of process, and more.Job SummaryWe are seeking a highly ambitious Client Success Manager to lead our Client Success team. As...

  • Client Success Strategist

    1 month ago

    San Francisco, California, United States Klarity Intelligence, Inc Full time

    Overview Klarity Intelligence, Inc. leverages advanced Natural Language Processing to streamline document analysis for Finance and Accounting departments. Our solution addresses the challenges of disorganized and incomplete data within platforms such as Salesforce and Netsuite. Our clientele includes industry leaders like Okta, Cloudflare, OpenAI, and Coupa,...

  • Client Success Strategist

    1 month ago

    San Francisco, California, United States Etleap Inc. Full time

    About Etleap Inc.Etleap Inc. stands at the forefront of data integration solutions, enabling organizations to seamlessly centralize, transform, and manage their data for improved analytics and informed decision-making. Our cutting-edge platform facilitates effortless data integration across various sources, promoting data accessibility throughout the...

  • Senior Director of Customer Success

    1 month ago

    San Francisco, California, United States Ripple Full time

    Job DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by building and maintaining strong relationships with our financial institution partners.Key...

  • Director of Implementation and Success

    1 day ago

    San Francisco, California, United States Pallet Service Corporation Full time

    About PalletPallet is a company dedicated to disrupting the logistics industry. Our flagship product is a Transportation Management System (TMS) and Warehouse Management System (WMS) designed to streamline business operations. We provide end-to-end logistics visibility, control, and optimization, offering tools to enhance logistics operations, reduce costs,...