Clinical Operations Manager

2 days ago

Alpharetta, United States Vatica Health Full time
Job Title: Clinical Operations Manager

At Vatica Health, we are seeking a highly skilled Clinical Operations Manager to lead and manage our Clinical Operations teams in multiple Metropolitan Service Areas (MSAs). As a key member of our leadership team, you will be responsible for ensuring the efficiency, productivity, and effectiveness of our teams.

Key Responsibilities:
  • Manage a team of up to 25 individuals, including Registered Nurses, Advanced Practice Providers, and Coordinators located across different geographical areas.
  • Monitor and manage the teams' work schedules, productivity, performance, and quality against required standards.
  • Collaborate with team members and the Manager of Clinical Training & Development to provide support and improve clinical and operational training.
  • Mentor and coach staff members to enhance their professional development.
  • Regularly assess and communicate the performance of staff members, provide ongoing feedback and coaching, and work with Human Resources to manage Performance Improvement Plans (PIPs) as needed.
  • Assess staffing needs of teams according to workload, staff competency, and geographic location, and assign and adjust staffing based on the needs of the organization and the practices served.
  • Maintain a keen awareness of all issues and problems in assigned territory and work proactively with Senior Director of Clinical Operations, Provider Engagement Representatives, and other stakeholders to support business goals, deliver high-quality customer service, and drive prompt resolution of issues.
  • Learn, understand, implement, and communicate all changes in strategy, technology, systems, workflows, policies, and procedures to team members.
  • Collaborate with other company departments and teams on key initiatives and projects to resolve issues and improve workflow processes.
  • Independently lead new site order implementations and assist teams with onsite and/or virtual provider training on Vatica technology.
  • Assist all team members to develop best practices and improve workflows to increase Vatica encounter utilization and member penetration to achieve defined goals and objectives.
  • Participate in activities to collect and analyze data to help Vatica better understand the value proposition, revenue improvement, care coordination, quality metrics, and medical cost savings.
  • Promote a culture of team building, professionalism, resiliency, honesty, transparency, and open communication that facilitates staff input into decision-making, conflict resolution, and collegiality among all team members.
Requirements:
  • Licensed Registered Nurse (RN) with strong clinical acumen and leadership skills.
  • At least three years of clinical experience in an inpatient or outpatient setting, with adult critical care experience preferred.
  • At least three years of management experience, preferably managing nurses.
  • Proficiency with diagnosis coding, healthcare billing, quality, and Value-Based Care measures and metrics, with Risk Adjustment knowledge/experience preferred.
  • Understanding of Medicare, ACD, Medicaid, and health plan benefit structures.
  • Strong management experience or demonstrated ability to lead, prioritize, make decisions, delegate, and work independently.
  • Excellent interpersonal skills, including the ability to effectively communicate with Vatica colleagues and leadership, physicians, advanced practice providers, and medical office personnel.
  • Adept and proficient in all aspects of technology tools and software platforms utilized by the Clinical Operations team, including Well365, TASC, PBI, Salesforce, and the Admin Portal.
  • Experience with change management and leading in a dynamic and fast-paced environment.
  • Flexible, energetic, and detail-oriented self-starter with the ability to work and lead in a fast-paced, non-structured, and at times, fluctuating environment.
  • Proven problem resolution skills.
  • Excellent organizational skills with the ability to multi-task and adapt in a fast-paced environment.
  • Strong technical knowledge of computers, software, and EMR systems.
  • Willingness to regularly travel within the assigned region as needed.
  • Strong time management and multitasking skills and the ability to work independently and within the construct of a team.
Benefits:
  • Competitive salary based on experience and skills.
  • Bonus potential (based on role and discretionary).
  • 401k match.
  • Room for growth and advancement.
Good Health:
  • Comprehensive Medical, Dental, and Vision insurance plans.
  • Tax-free Dependent Care Account.
  • Life insurance, short-term, and long-term disability.
Happiness:
  • 4 weeks of PTO.
  • Monday through Friday work week.
  • Reimbursement for RN license and Continuing Education Credits.
  • Strong supportive teams.

The salary for this position is typically determined by multiple factors, including the individual's qualifications, experience, skills, and location. The projected compensation range for this position may vary based on these factors and could range from $90,000 to $125,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

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