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Clinical Operations Manager

2 months ago

Alpharetta, United States Vatica Health Full time
Job Summary

Vatica Health is seeking a highly skilled Clinical Operations Manager to lead and manage our Clinical Operations teams in multiple Metropolitan Service Areas (MSAs). The successful candidate will be responsible for ensuring the efficiency, productivity, and effectiveness of our teams, while collaborating with and reporting to the Senior Director of Clinical Operations on clinical and non-clinical issues.

Key Responsibilities
  • Team Leadership
    • Manage a team of up to 25 individuals, including Registered Nurses, Advanced Practice Providers, and Coordinators located across different geographical areas.
    • Supervise, direct, coach, and mentor team members to enhance their professional development.
    • Regularly assess and communicate the performance of staff members, providing ongoing feedback and coaching, and working with Human Resources to manage Performance Improvement Plans (PIPs) as needed.
  • Operational Management
    • Manage and monitor the teams' work schedules, productivity, performance, and quality against required standards.
    • Regularly consult with team members and the Manager of Clinical Training & Development to provide support and improve clinical and operational training.
    • Assess staffing needs of teams according to workload, staff competency, and geographic location, and assign and adjust staffing based on the needs of the organization and the practices served.
  • Collaboration and Communication
    • Work proactively and collaboratively with Senior Director of Clinical Operations, Provider Engagement Representatives, and other necessary stakeholders to support the business goals of participating practices, deliver the highest level of customer service, and drive prompt, effective resolution of any issues.
    • Learn, understand, implement, and communicate all changes in strategy, technology, systems, workflows, policies, and procedures to appropriate team members.
    • Collaborate with other company departments and teams on key initiatives and projects, and to resolve issues and improve workflow processes.
  • Problem-Solving and Analysis
    • Independently lead new site order implementations.
    • Assist teams with onsite and/or virtual provider training on Vatica technology during initial setup, and continually as needed.
    • Assist all team members to develop best practices and improve workflows to increase Vatica encounter utilization and member penetration to achieve defined goals and objectives.
    • Participate in activities to collect and analyze data to help Vatica better understand the value proposition, revenue improvement, care coordination, quality metrics, and medical cost savings.
  • Leadership and Culture
    • Promote an atmosphere of team building, professionalism, resiliency, honesty, transparency, and open communication that facilitates staff input into decision-making, conflict resolution, and collegiality among all team members.
Requirements
  • Education and Experience
    • Licensed Registered Nurse (RN) with very strong clinical acumen and leadership skills.
    • At least three years of clinical experience in an inpatient or outpatient setting required; adult critical care experience preferred.
    • At least 3 years of management experience, preferably managing nurses.
  • Skills and Knowledge
    • Proficiency with diagnosis coding, healthcare billing, quality, and Value-Based Care measures and metrics.
    • Understanding of Medicare, ACD, Medicaid, and health plan benefit structures.
    • Strong management experience or demonstrated ability to lead, prioritize, make decisions, delegate, and work independently.
    • Excellent interpersonal skills, including the ability to effectively communicate both verbally and in writing with Vatica colleagues and leadership, as well as physicians, advanced practice providers, and medical office personnel.
    • Must be adept and proficient in all aspects of the technology tools and software platforms utilized by the Clinical Operations team, including but not limited to Well365, TASC, PBI, Salesforce, and the Admin Portal.
  • Personal Qualities
    • Flexible, energetic, and detail-oriented self-starter with the ability to work and lead in a fast-paced, non-structured, and at times, fluctuating environment.
    • Must possess and have proven problem resolution skills.
    • Excellent organizational skills with the ability to multi-task and adapt in a fast-paced environment.
    • Strong technical knowledge of computers, software, and EMR systems.
    • Willingness to regularly travel within the assigned region as needed.
Benefits
  • Competitive Compensation
    • Competitive salary based on experience and skills.
    • Bonus potential (based on role and is discretionary).
  • Health and Wellness
    • Comprehensive medical, dental, and vision insurance plans.
    • Tax-free Dependent Care Account.
    • Life insurance, short-term, and long-term disability.
  • Time Off and Professional Development
    • Four weeks of PTO (everyone deserves a vacation now and then).
    • Monday through Friday (normal business hours) work week.
    • Reimbursement for RN license and Continuing Education Credits.