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Administrative Support Specialist

2 months ago

Bethesda, Maryland, United States Anne Arundel Dermatology Full time
About the Role

We are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team at Anne Arundel Dermatology. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our practice and providing exceptional patient care.

Key Responsibilities
  • Greeting and Check-in/Check-out Process: Greet patients in a pleasant and professional manner, complete their check-in and check-out process, and ensure all necessary information is collected.
  • Scheduling and Coordination: Screen calls, schedule appointments and referrals, and enter complete patient demographics when making appointments.
  • Chart Verification and Accuracy: Evaluate chart data to verify all information has been received, completed, and signed, and ensure all signatures have been obtained.
  • Payment Collection and Tracking: Proactively collect patient payments, track patients in the reception area, and communicate with patients as needed.
  • Administrative Tasks: Update product inventory weekly, fulfill inventory orders, and distribute incoming reports and correspondence in patient charts.
  • Customer Service: Treat patients with dignity and empathy, and provide exceptional customer service to ensure a positive patient experience.
Requirements
  • Education and Experience: High School Graduate or GED (required), 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred), and previous experience in Dermatology (preferred).
  • Skills and Abilities: Excellent customer service and communication skills, knowledge of HIPAA standards, ability to manage multiple tasks simultaneously, excellent organizational and time management skills, and ability to function well in a fast-paced and at times stressful environment.