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Member Services Coordinator

2 months ago

Chicago, Illinois, United States Mack & Associates Full time
{"title": "Member Services Coordinator", "content": "Drive Exceptional Member Experiences

Mack & Associates is seeking a highly skilled Member Services Coordinator to join our team. As a key member of our Member Services Team, you will be responsible for delivering top-notch support to our valued members.

Key Responsibilities:

  • Provide exceptional customer service via phone and email, ensuring a seamless and professional experience for members.
  • Collaborate with department leaders to drive project success and contribute valuable insights.
  • Lead the onboarding process for new commercial brokers, ensuring a smooth integration into our databases.
  • Conduct thorough audits of licensee records, maintaining compliance and accuracy.
  • Manage and maintain our contact database, ensuring member information is current and relevant.
  • Review and enhance new listing feeds to meet high standards of quality and consistency.

Requirements:

  • A High School diploma is required; some college coursework is preferred.
  • Exceptional attention to detail and proofreading skills are essential.
  • Experience in the luxury brand or real estate industry is highly valued.
  • Proven ability to multitask, maintain organization, and prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite, Adobe Suite, and familiarity with video editing software.
  • Able to work in a fast-paced environment, meeting deadlines and adapting to changing priorities.
  • Demonstrates integrity, discretion, and a polished professional appearance.
  • A creative problem-solver with a passion for delivering innovative solutions.
", "lang_code": "en-US"}