Care Coordinator

4 days ago

Chicago, Illinois, United States Metropolitan Family Services Full time
Job Title: Care Coordinator

Metropolitan Family Services is seeking a highly skilled Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in empowering families to reach their greatest potential and positively impact their communities.

Job Summary:

The Care Coordinator will provide outreach and engagement services to assist in linkage to appropriate integrated services based on acuity level and/or response to a populating care task. This includes monitoring the IHPA population health management platform (HealthEC) to complete care tasks that populate for members and identifying members with high utilization of ER visits and Hospital admissions so targeted interventions can be provided.

Key Responsibilities:
  • Provide education and training to MFS staff and other community providers regarding care coordination and its purpose, IHPA workflows and processes, etc.
  • Monitor Admission Discharge Transfer (ADT) feed daily for IHPA members entering/discharging from an emergency room, inpatient hospitalization, or other coordinated care interface, following up with members at the ER and/or hospital, and facilitating post-discharge appointments.
  • Document the linkage and follow-up care, as well as other vital information in both MFS electronic health record and IHPA platform after each contact and service.
  • Participate as appropriate in IHPA member education including development of materials, conducting presentations, or supporting MFS staff in such efforts.
  • Work with multidisciplinary professionals, including Managed Care Organization (MCO) Care Coordinators, to provide a continuum of coordinated care to meet the complex needs of members.
  • Maintain timely and accurate client records and any necessary agency and IHPA required program reports.
  • Participate in required MFS and IHPA trainings and meetings.
Requirements:
  • Bachelor's degree in Social Work or Human Services related field, required.
  • Experience working with diverse clientele with significant behavioral health needs, preferred.
  • Knowledge of and/or experience with care coordination and Managed Care Organizations (MCO), preferred.
  • Access to vehicle, valid driver's license, and proof of auto insurance, required.
  • Bilingual in Spanish preferred.
  • Excellent oral and written communication skills, including ability to access social media, to provide trainings and community presentations and to exhibit proficiency in Microsoft Office Suite and Google tools.
  • Punctual, reliable and dependable with the ability to work flexible hours (some evenings and weekends).
  • Ability to work effectively with diverse individuals and groups.
  • Self-starter that is detail-oriented and thinks creatively and strategically.
  • Ability to produce high-quality work independently.
  • Demonstrated commitment to social justice, community empowerment, and advocacy.
Benefits:
  • Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
  • Dental and Vision Insurance Options.
  • 12 paid Holidays.
  • Bereavement Pay.
  • Parental Leave.
  • Paid Time Off (PTO).
  • 401K Plan.
  • Training and Professional Development Plan with E-Learning.
  • Wellness Initiative Program.
  • Employee Assistance Network.

Metropolitan Family Services is an equal opportunity employer/protected veterans/individuals with disabilities.

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