Member Operations Coordinator

3 days ago


Chicago, Illinois, United States NOCD Inc. Full time
About NOCD Inc.

NOCD Inc. is a leading telehealth provider dedicated to delivering exceptional care for individuals struggling with obsessive-compulsive disorder (OCD). Our mission is to create accessible and effective treatment options, empowering individuals to reclaim their lives.

Job Description

Role Overview

We are seeking a highly skilled Member Operations Associate to join our dynamic Operations Team. As a vital member of our team, you will play a critical role in enhancing the member experience by expertly managing appointments, addressing cancellations, and providing exceptional customer service.

Key Responsibilities

  • Coordinate with members to schedule or reschedule therapy appointments, ensuring seamless communication and timely support.
  • Engage with members who wish to cancel their sessions, utilizing empathetic communication to understand their needs and encourage rescheduling.
  • Develop and implement strategies to address objections and enhance member retention, fostering strong relationships with internal teams and external members.
  • Collaborate effectively within multi-disciplinary teams to ensure a cohesive approach to member support, adapting to evolving processes and challenges.

Requirements

  • 2+ years of experience in customer service or operations, preferably in a healthcare or service-oriented environment.
  • Proven track record of effective problem resolution and objection handling, with strong communication and interpersonal skills.
  • Detail-oriented and technologically savvy, with proficiency in multiple software applications, and ability to thrive under moderate pressure.
  • Commitment to honesty and ethical practices in all business dealings.

What We Offer

  • A dynamic, challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere.
  • Competitive compensation and flexible PTO.
  • Part-time schedule: Saturday and Sunday 12 PM - 3 PM CT, Monday through Wednesday 10 AM - 3 PM CT.

We are an equal opportunity employer, committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Applicants have rights under Federal Employment Laws, including the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA). For more information, please visit our employee privacy notice at https://www.treatmyocd.com/employee-privacy-notice.



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