Outreach Director
1 week ago
Join Communication Service for the Deaf (CSD) as we seek an experienced Outreach Director to lead our efforts in engaging communities of persons with disabilities. As a key member of our team, you will be responsible for developing and implementing outreach strategies that promote our services and foster strong relationships with community-based organizations, disability advocacy groups, and other stakeholders.
Key Responsibilities:- Lead the planning, development, and execution of outreach activities to increase awareness of our services and generate leads.
- Create and implement quarterly outreach plans based on a menu of approved activities, working proactively to design strategies that maximize impact and achieve program goals.
- Build and maintain strong relationships with community-based organizations, professional organizations, and disability-focused groups to enhance outreach efforts and leverage existing networks for collaboration.
- Recruit, train, and manage a geographically dispersed outreach team, ensuring staff are knowledgeable about our services, equipment, certification procedures, and the needs of target audiences.
- Organize and manage outreach events such as community-based activities, pop-up shops, and participation in relevant conferences to engage with the public and generate interest in our services.
- Ensure that all outreach interactions focus on removing entry barriers, collecting customer information, and facilitating the certification and enrollment process for eligible participants.
- Implement feedback mechanisms to assess and refine outreach strategies, improve staff performance, and ensure a high level of professionalism in all public-facing interactions.
- Prepare and submit monthly Key Performance Indicator (KPI) reports, end-of-campaign evaluations, and process audit reports.
- Residency Requirement: Candidates for this role must live and work in the state of California.
- Bachelor's degree in marketing, Business Administration, Communications, or related field; or equivalent professional experience.
- At least three (3) years of experience managing outreach activities aimed at engaging communities of persons with disabilities.
- At least three (3) years of experience supervising teams of 20 or more in large, geographically dispersed programs.
- Experience working with Community-Based Organization to enhance outreach efforts and build strong partnerships that support individuals with disabilities.
- Demonstrated ability to adapt to changing environments and innovate outreach strategies to meet diverse community needs.
- Extensive experience in providing personalized support to individuals with disabilities, assessing their needs, and recommending appropriate solutions.
- Ability to communicate effectively using American Sign Language (Preferred).
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