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Deputy Project Director

2 months ago

Escondido California, United States Equus Full time
Job Summary

We are seeking a highly skilled and experienced Deputy Project Director to join our team at Equus. As a key member of our leadership team, you will be responsible for implementing and managing total quality management procedures and changes within our case management, enrollment, and customer services units.

Key Responsibilities
  • Implement and provide change management when changes to policy/procedure occur.
  • Manage communication and coordination of case management, enrollment, and customer service.
  • Provide leadership to staff and collaborate with Department Heads to enhance services, quality, and performance.
  • Participate or lead outreach activities.
  • Oversee timely and accurate reporting of operations metrics for Project Director.
  • Primary point of contact for Income Maintenance (IM) to resolve any case-related issues, to coordinate fair-hearing processes, and to enhance services for job seekers.
  • Build business process expertise within the team and develop best practices.
  • Coordinate service delivery for Refuge Cash Assistance program (if required).
  • Compile information and data for completion of quarterly reports.
  • Effectively collaborate with departments for program development and information dissemination.
  • Provide leadership, support, and guidance to staff, partners, and operations across all Company Regions.
  • Other duties as assigned.