IT Support Specialist

2 weeks ago

Athens, Georgia, United States Georgia Department of Public Health Full time
Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at the Georgia Department of Public Health. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our staff, ensuring smooth operations across our organization.

Job Responsibilities:
  • Troubleshoot and resolve hardware and software problems, including Microsoft Windows operating systems, Office 365, Adobe, and various internet browsers.
  • Diagnose and fix network-related issues, ensuring stable connectivity for all.
  • Maintain and repair business hardware such as computers, printers, fax machines, and postage meters.
  • Deliver top-notch customer service, working professionally with staff at all levels.
  • Document IT solutions and provide updates on ongoing projects.
  • Apply your organizational skills and critical thinking to solve technical problems efficiently.
  • Adhere to established IT policies and procedures while staying flexible to adapt to evolving organizational needs.
  • Work independently with minimal supervision, using your initiative and expertise to support the team.
Requirements:
  • High school diploma or GED and six months of education or experience in information security, privacy, system/network administration and support, or application development.
  • Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred Qualifications:
  • BS in Computer/Information Systems or 2+ years of experience as a systems administrator in a small to medium-sized business.
  • Familiarity with Active Directory (user, printer, and share management).
  • Experience with VMware and other virtualization technologies.
  • Scripting skills for automating operational tasks.
  • Prior experience in the healthcare industry is a plus.
Benefits:
  • Annual salary $45,000.
  • Generous benefits package, including flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.

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