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Technical Support Specialist

1 month ago

Athens, Georgia, United States Point Broadband Full time
Technical Support Specialist

Point Broadband is seeking a highly motivated and customer-focused Technical Support Specialist to join our Network Support team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat communication channels
  • Troubleshoot and resolve customer service outages and problems in an effective manner
  • Work with other team members to coordinate response to network disruptions
  • Respond to customer inquiries, complaints, and other requests for information regarding Point Broadband services
  • Responsible for opening, updating, and closing trouble tickets to track customer requests and issues
Requirements:
  • High school diploma or equivalent required
  • Two-year college degree preferred in a related field
  • Experience supporting Internet, telephone, and/or cable TV services is a plus
  • Ability to communicate clearly and concisely, both in written and verbal formats
Benefits:
  • Competitive compensation package
  • Medical, dental, and vision benefits
  • 401(k) plan
  • Paid time off and holidays
  • Opportunities for career growth and professional development

Point Broadband is an equal opportunity employer. We are committed to providing a work environment that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.