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Network Support Specialist

1 month ago

Athens, Georgia, United States Point Broadband Full time
Network Support Specialist Opportunity

At Point Broadband, we're committed to delivering superior fiber-based broadband solutions to small town USA and rural America. We're seeking a skilled Network Support Specialist to join our team and help us achieve our mission.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat communication channels
  • Troubleshoot and resolve customer service outages and problems in an effective manner
  • Work with other team members to coordinate response to network disruptions
  • Respond to customer inquiries, complaints, and other requests for information regarding Point Broadband services, billing, and payment arrangements
Requirements:
  • High school diploma or equivalent required; two-year college degree preferred in a related field
  • Experience supporting Internet, telephone, and/or cable TV services is a plus
  • Ability to communicate clearly and concisely, both in written and verbal formats
  • Ability to effectively navigate recent Microsoft Windows operating systems and Microsoft Office
What We Offer:
  • Competitive compensation
  • Flexible work-from-home opportunity
  • Opportunity to work with a fast-growing internet service provider

We're looking for a self-motivated individual who is passionate about delivering exceptional customer service and has a strong technical background. If you're a team player who is committed to our core values, we encourage you to apply for this exciting opportunity.