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IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at the University of Georgia. As a key member of our IT department, you will be responsible for providing exceptional technical support to our faculty, staff, and students.
Key Responsibilities- Provide first-tier technical support for enterprise-wide systems, including MyID, UGAMail, and eLC.
- Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues.
- Serve as a natural escalation point for complex technical issues that other first-tier support agents cannot resolve.
- Assist in managing maintenance and development of internal and external knowledge resources.
- Participate in public outreach events and volunteer for EITS public outreach events.
To be successful in this role, you will need:
- Technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate.
- Experience in providing front-end Tier One support.
- Excellent written and verbal communication skills and critical thinking skills.
We offer a competitive salary and a comprehensive benefits package, including retirement plan and employee benefits. If you are a motivated and detail-oriented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
