IT Support Specialist

4 days ago


Athens, Georgia, United States University of Georgia Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at the University of Georgia. As a key member of our EITS Help Desk, you will provide first-tier technical support to faculty, staff, and students for enterprise-wide systems.

Key Responsibilities
  • Provide 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc).
  • Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues.
  • Serve as a natural escalation point for complex technical issues that other first-tier support agents cannot resolve.
  • Assist in managing maintenance, development of internal and external knowledge resources (i.e. the EITS Help Desk website and internal documentation).
  • Facilitate the coordination of and volunteer for EITS public outreach events.
Requirements

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Experience in providing front-end Tier One support is preferred.

What We Offer

As a member of our team, you will have the opportunity to work with a diverse group of faculty, staff, and students, and to contribute to the success of the University of Georgia. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].



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