Patient Experience Coordinator Float
3 days ago
Athletico Physical Therapy is seeking a highly skilled and compassionate Patient Experience Coordinator Float to provide exceptional customer service and support to patients and physical therapy staff. This part-time, PRN position will be responsible for managing clinic scheduling, providing new patient onboarding, and coordinating communication with physicians, nurse case managers, and insurance providers.
Key Responsibilities- Provide Professional Customer Service: Deliver first-class customer service to patients and physical therapy staff, ensuring a positive experience throughout the patient's physical therapy journey.
- Manage Clinic Scheduling: Match patients with the best clinician for their needs and injury, ensuring optimal patient flow and efficient use of resources.
- New Patient Onboarding: Provide a comprehensive tour of the facility, gather necessary data, and introduce patients to physical therapy staff.
- Insurance Verification and Billing: Obtain verification of patient medical insurance information, manage patient insurance requirements, and inform patients of insurance benefits and payment options.
- Communication Coordination: Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
- Patient Expectations Management: Assist with managing patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
- Cultural Moments: Organize cultural moments, such as patient goal celebrations, to recognize and appreciate patients' achievements.
- Administrative Support: Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
- Education: High School Diploma or GED
- Knowledge and Technical Skills: Excellent customer service skills, proficiency with MS Office, Outlook, and Excel, knowledge of healthcare insurance benefits and coverage, and experience with requesting and managing customer payments.
- Language Skills: Ability to read, write, and speak English proficiently.
Athletico Physical Therapy provides a standard office environment with minimal noise and no extraordinary environmental factors.
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