Patient Experience Coordinator Float

3 days ago


Canton, Michigan, United States Athletico Physical Therapy Full time
Job Summary

Athletico Physical Therapy is seeking a highly skilled and compassionate Patient Experience Coordinator Float to provide exceptional customer service and support to patients and physical therapy staff. This part-time, PRN position will be responsible for managing clinic scheduling, providing new patient onboarding, and coordinating communication with physicians, nurse case managers, and insurance providers.

Key Responsibilities
  • Provide Professional Customer Service: Deliver first-class customer service to patients and physical therapy staff, ensuring a positive experience throughout the patient's physical therapy journey.
  • Manage Clinic Scheduling: Match patients with the best clinician for their needs and injury, ensuring optimal patient flow and efficient use of resources.
  • New Patient Onboarding: Provide a comprehensive tour of the facility, gather necessary data, and introduce patients to physical therapy staff.
  • Insurance Verification and Billing: Obtain verification of patient medical insurance information, manage patient insurance requirements, and inform patients of insurance benefits and payment options.
  • Communication Coordination: Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Patient Expectations Management: Assist with managing patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Cultural Moments: Organize cultural moments, such as patient goal celebrations, to recognize and appreciate patients' achievements.
  • Administrative Support: Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Qualifications
  • Education: High School Diploma or GED
  • Knowledge and Technical Skills: Excellent customer service skills, proficiency with MS Office, Outlook, and Excel, knowledge of healthcare insurance benefits and coverage, and experience with requesting and managing customer payments.
  • Language Skills: Ability to read, write, and speak English proficiently.
Work Environment

Athletico Physical Therapy provides a standard office environment with minimal noise and no extraordinary environmental factors.



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