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Front Office Coordinator Float Specialist

2 months ago

Canton, Michigan, United States Athletico Physical Therapy Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Coordinator Float to join our team at Athletico Physical Therapy. As a key member of our front office team, you will be responsible for providing exceptional customer service to our patients and physical therapy staff, ensuring a seamless and efficient experience throughout their physical therapy journey.

Key Responsibilities
  • Customer Service: Provide professional, friendly, and compassionate service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Scheduling: Manage clinic scheduling to ensure patients are matched with the best clinician for their needs and injury, as well as optimum patient flow.
  • New Patient Onboarding: Provide new patient onboarding, including facility tour, data gathering, and physical therapy staff introductions.
  • Insurance Verification: Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
  • Communication: On behalf of physical therapists, coordinate the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys.
  • Patient Expectations: Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Cultural Moments: Organize cultural moments, such as patient physical therapy goal celebrations, in concert with the clinical team to ensure all patients are recognized and appreciated.
  • Administrative Support: Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • General Office Support: Provide general office, receptionist, and clerical support to assigned location.
Requirements
  • Education: High School Diploma or GED
  • Knowledge and Technical Skills: Excellent customer service skills, proficient with MS Office, Outlook, and Excel, knowledge of healthcare insurance benefits and coverage preferred, experience with requesting and managing customer payments preferred.
  • Language Skills: Ability to read, write, and speak English proficiently.
  • Physical Demands: Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating with others, and using fine motor skills.