Customer Service Director

4 days ago


Canton, Michigan, United States Chris Schuler - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Manager at Chris Schuler - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with clients, providing personalized support and follow-up as needed.
  • Insurance Expertise: Provide accurate and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Utilize a customer-focused approach to educate clients about insurance options, promoting informed decision-making and driving business growth.
  • Communication and Collaboration: Employ exemplary communication skills to efficiently meet client needs, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Customer Service Focus: Demonstrated commitment to delivering exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to assist clients and coordinate with other agency team members.
  • Problem-Solving: Proactive approach to problem-solving, ensuring timely and effective resolution of client issues.
Benefits
  • Competitive Compensation: Hourly pay/salary and opportunities for growth and advancement within the agency.
  • Professional Development: Valuable career-building experience and opportunities for professional growth and development.
  • Work-Life Balance: Paid time off (vacation and personal/sick days) to maintain a healthy work-life balance.


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