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Lead Property Operations Manager

2 months ago

Cambridge, Massachusetts, United States Boston Properties Full time

Position Overview:

The Lead Property Operations Manager is responsible for the comprehensive management and oversight of property operations, focusing on maximizing revenue, controlling expenses, and fostering positive tenant relationships within the designated portfolio.

Key Responsibilities:

Team Leadership:

  • Assemble, guide, and energize a team to implement business strategies and enhance financial outcomes for the assigned properties.
  • Foster a motivating environment that strives for excellence in operations and consistently meets or surpasses client expectations.
  • Collaborate effectively with various departments to achieve results through strong communication and teamwork.
  • Exhibit sound judgment and business insight to cultivate and maintain essential internal and external partnerships.
  • Direct the strategic vision for the portfolio, employing innovative problem-solving techniques to recommend pathways for future success.
  • Mentor and develop the property management team to build a robust talent pipeline and support career advancement for team members.
  • Navigate a matrix organization adeptly, emphasizing teamwork as a critical component of success.

Tenant Engagement:

  • Design and implement tenant experience and engagement initiatives in collaboration with the Marketing Team.
  • Establish strong, lasting relationships with key decision-makers to ensure long-term tenancy.
  • Conduct property tours with the Property Management and Engineering Teams to assess and enhance curb appeal and operational efficiency.

Operational Oversight:

  • Accountable for the financial performance of the assigned properties, ensuring that net operating income (NOI) targets are met or exceeded.
  • Provide strategic direction for all aspects of property management, including tenant relations, security, maintenance, and financial oversight.
  • Lead the development and execution of annual operating and capital expenditure budgets, ensuring accurate financial reporting and variance explanations.
  • Collaborate with other departments to drive the overall business strategy for the portfolio, maintaining high service levels and operational standards.
  • Possess a strong understanding of revenue-generating initiatives, including parking, retail, and service income opportunities.

General Responsibilities:

  • Build and maintain robust relationships with key service providers and the local business community.
  • Coordinate and execute various regional initiatives, projects, and strategic planning efforts.
  • Ensure compliance with company policies and procedures while prioritizing the health, safety, and welfare of all tenants and employees.
  • Oversee emergency response planning and crisis management protocols within the assigned portfolio.
  • Maintain familiarity with lease agreements and ensure adherence to operational provisions.

Qualifications:

  • Bachelor's degree in Business Administration or a related field is required.
  • A minimum of 7 to 10 years of progressive experience in Class A commercial property management is essential.
  • Preferred certifications include Real Property Administrator (RPA) and/or Certified Property Manager (CPM).
  • Strong technical knowledge of mechanical, electrical, and plumbing (MEP) systems, along with a solid understanding of structural design concepts.
  • Demonstrated leadership capabilities and the ability to work both independently and collaboratively within a team.
  • Excellent organizational skills with the ability to prioritize tasks and motivate others.
  • Proficient in Microsoft Office applications and possess superior communication and problem-solving skills.

This position interacts extensively with all levels of employees and stakeholders, ensuring effective communication and collaboration throughout the organization.