Floor Operations Manager

4 weeks ago


Buffalo, United States Wegmans Food Markets Full time
Job Title: Floor Operations Manager

We are seeking a highly motivated and organized Floor Operations Manager to join our team at Wegmans Food Markets. As a key member of our store operations team, you will be responsible for ensuring the smooth day-to-day operations of our store, including managing the front-end customer service area, leading a team of customer service representatives, and providing exceptional customer service to our customers.

Key Responsibilities:
  • Manage the front-end customer service area, ensuring a positive customer experience and resolving any issues that may arise.
  • Lead a team of customer service representatives, providing guidance, support, and feedback to ensure they are meeting their performance goals.
  • Partner with department management to prioritize and delegate tasks, ensuring the efficient operation of the store.
  • Monitor customer traffic and adjust the number of open checkout lanes as needed to minimize wait times.
  • Provide training and development opportunities to customer service representatives to enhance their skills and knowledge.
  • Quickly react to situations that arise, partnering with store leadership to problem-solve operational challenges.
  • Participate in and/or lead special projects and assignments across the store to enhance the Company culture and improve store operations.
Requirements:
  • 1 or more years of work experience, preferably in customer service or a related field.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.
  • Excellent communication and leadership skills.
  • Ability to work a varied schedule, including mornings, afternoons, evenings, and weekends.
What We Offer:
  • Competitive pay rates.
  • A comprehensive benefits package, including health care, retirement plan, and paid time off.
  • Opportunities for career growth and development.
  • A fun and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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