Head of Client Experience and Operations

4 weeks ago


Buffalo, New York, United States Jobs for Humanity Full time

At Jobs for Humanity, we're committed to building an inclusive and just employment ecosystem, and we're seeking a seasoned professional to lead our efforts in client experience and operations.

We're looking for a dynamic leader who can drive business success while fostering a culture of inclusivity and respect. As Head of Client Experience and Operations, you'll be responsible for leading from the floor to build, manage, and develop team members, ensuring they have the skills and knowledge needed to deliver exceptional guest experiences.

Key responsibilities include:

  • Engaging team members by helping them understand how their work supports the success of the store and of Jobs for Humanity overall.
  • Supporting ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
  • Leading performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgment and rewards, managing performance documentation, and addressing performance concerns.
  • Addressing employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

You'll also be responsible for leading an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.

Additionally, you'll partner with other managers to review business data and metrics to inform planning processes, maintain strategic product presentation/visual merchandising, and understand and adhere to people safety policies and procedures to maintain a safe work environment.

We offer a competitive total rewards package, including extended health and dental benefits, paid time off, savings and retirement plan matching, generous employee discounts, fitness and yoga classes, and more.

Join us in our mission to create a more inclusive and just employment ecosystem, and take the first step towards a rewarding career with Jobs for Humanity.


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