Restaurant Operations Manager

7 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

Job Description:

Clark Holdings Inc., a Tim Hortons franchisee in Western New York, is seeking an experienced Assistant Restaurant Manager to join our dynamic team. As a Restaurant Manager, you will be responsible for managing restaurant operations, overseeing customer service team members, facilities, and equipment to ensure exceptional guest experiences.

Key Responsibilities:

  • Lead by example in demonstrating and reinforcing positive customer service behaviors
  • Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
  • Assist in scheduling staff to maintain high Tim Hortons standards throughout the day
  • Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience
  • Be flexible on the floor to troubleshoot and address any issues as needed

Requirements:

  • High school diploma or GED (must be at least 18 years of age)
  • Minimum of 12 months previous food service management experience
  • ServSafe Manager Certified
  • Strong problem-solving, organization, and time management skills
  • Excellent knowledge of Tim Hortons products and procedures
  • Action and results-oriented mindset
  • Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
  • Excellent communication skills (written, verbal, composure)
  • Possess a valid driver's license and car insurance
  • Willingness to travel and work at any of our Tim Hortons locations

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in a busy restaurant environment with frequent interruptions and tasks.

Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from



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