Technical Support Specialist

2 days ago


Livermore, California, United States AGTEK Development Company, Inc. Full time
Technical Support Specialist

AGTEK Development Company, a leading provider of earthwork takeoff and 3D modeling solutions, is seeking a skilled Technical Support Specialist to join our team.

Key Responsibilities:
  • Provide exceptional technical support to customers and sales representatives via phone, internet, and email for AGTEK software products.
  • Deliver a friendly, courteous experience for customers, addressing their problems within established response times.
  • Suggest improvements to our products and verify defects when encountered during testing, support, or training.
Quality Control:
  • Test new versions and updates of our software.
  • Confirm bug fixes and maintain the bug tracking system.
Other Tasks:
  • Assist in the development and editing of training guides and videos.
  • Provide training and support for customers, salespeople, and internal staff.
  • Assemble and test drones.
Requirements:
  • College degree preferred or equivalent work experience in computer or information technology.
  • Experience in the construction industry and AGTEK products.
  • Reliable, punctual, and self-motivated individual with a strong work ethic.
  • Outstanding interpersonal skills and a positive attitude.
  • Ability to quickly master and explain software.
  • Articulate and well-spoken with excellent phone and email etiquette.
  • Collaborative team player willing to travel occasionally.
What We Offer:
  • Competitive salary, benefits, and expense reimbursement.
  • Comprehensive training and support.
  • Collegial environment with opportunities for growth and development.

AGTEK Development Company is an Equal Employment Opportunity and Affirmative Action employer, committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

We value diversity and strive to create an inclusive workplace where talented individuals can thrive.



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