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Front Desk Representative

2 months ago

Lexington KY USA, United States RAINMAKER TEAM LLC Full time
Front Office Agent Role

We are seeking a skilled and professional Front Office Agent to contribute to the success of our hotel. The ideal candidate will be responsible for managing reservations, checking guests in and out, and providing exceptional customer service. Key responsibilities include:

Key Responsibilities:
  • Manage reservations and check guests in and out using our computerized system
  • Handle guest requests, such as recommendations for local eateries and attractions
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Respond to phone calls and online inquiries in a timely and professional manner
  • Assist with event planning and coordination
  • Address guest complaints and concerns with professionalism and poise
  • Perform light cleaning duties, such as restocking supplies and maintaining a clean workspace
Requirements:
  • Previous experience in a front desk or customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
Benefits:
  • Competitive compensation package
  • Employee discounts on hotel rooms and amenities
  • Comprehensive health, dental, and vision insurance
  • Opportunities for professional development and growth
  • A positive and supportive work environment