Network Operations Specialist

4 days ago


Houston, Texas, United States VC5 Consulting Full time
About the Role

VC5 Consulting is seeking a highly skilled Network Operations Specialist to join our team. As a key member of our infrastructure team, you will be responsible for the day-to-day operations and maintenance of our network infrastructure.

Key Responsibilities
  • Circuit Turn-up and Provisioning: Coordinate and execute the provisioning of new Ethernet circuits, ensuring timely and accurate implementation.
  • Carrier Management and Relationship Building: Build and maintain strong relationships with carriers, holding them accountable for service level agreements (SLAs) and performance metrics.
  • Network Performance Monitoring and Troubleshooting: Monitor and troubleshoot network performance issues, implementing corrective actions as needed.
  • Documentation and Knowledge Management: Create and maintain detailed network documentation, including network diagrams, procedures, and troubleshooting guides using tools like Visio.
  • End-User Support and Technical Assistance: Provide technical support to end-users and branch personnel, resolving network-related issues and requests.
  • System Administration and Maintenance: Manage and maintain network devices, including routers, switches, and firewalls.
  • Voice Support and Telecommunications: Provide support for Cisco phones, including call forwarding, hunt groups, and voice account setups.
Requirements
  • Strong Understanding of Network Protocols: In-depth knowledge of network protocols, including BGP.
  • POTS Systems and Network Infrastructure: Hands-on experience with POTS systems and 66 or 110 blocks.
  • Cisco Switches and Network Devices: Experience with Cisco switches and network devices.
  • Circuit Turn-up and Carrier Management: Experience with circuit turn-up and carrier management.
  • Excellent Troubleshooting and Problem-Solving Skills: Strong troubleshooting and problem-solving skills.
  • Strong Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
  • Ability to Work Independently and as Part of a Team: Ability to work independently and as part of a team.
  • Proficiency in Network Management Tools: Proficiency in network management tools, such as SolarWinds.
  • Cisco Call Manager Experience: Cisco Call Manager experience (preferred).
Additional Requirements
  • On-site Presence: On-site presence is mandatory.
  • Flexibility and Availability: Ability to work flexible hours, including on-call rotations.


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