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Network Support Specialist

2 months ago

Houston, Texas, United States VC5 Consulting Full time
Tier 2 Helpdesk

Job Overview
VC5 Consulting is seeking a skilled Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing on-site technical support for our network infrastructure, including installation, configuration, and maintenance.

Key Responsibilities
  • Provide technical support for network infrastructure, including installation, configuration, and maintenance.
  • Troubleshoot and resolve network connectivity issues, hardware failures, and software problems.
  • Assist with the implementation of network upgrades and enhancements.
  • Coordinate with IT teams to ensure seamless integration of network systems with other company applications.
  • Provide technical training and support to end-users.
  • Document and track technical incidents and resolutions.
  • Maintain accurate records of network equipment and inventory.
  • Adhere to company policies and procedures related to IT security and compliance.


Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3-5 years of experience in network administration or technical support.
  • Certifications such as CCNA, CCNP, or equivalent are preferred.
  • Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.).
  • Experience with network monitoring and management tools.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Excellent time management and organizational skills.


Note: While the job description mentions running cables and TV installations, these tasks may not be the primary focus of the role. The emphasis will be on network support and troubleshooting.