Client Success Strategist
2 weeks ago
Position Overview
We are on the lookout for a meticulous, proactive, and customer-focused Customer Success Manager with a proven history of effectively managing SaaS client accounts.
Role Responsibilities
As the primary liaison for our expanding portfolio of Optery for Business clients, you will engage with a diverse range of organizations, from small and medium-sized enterprises to large publicly traded corporations.
Your key responsibilities will include:
- Building and maintaining long-term relationships with clients, ensuring they receive exceptional service.
- Understanding clients' business goals, challenges, and data security needs.
- Conducting regular account evaluations to gauge customer satisfaction and identify growth opportunities.
- Collaborating with internal teams to ensure the successful implementation of data security solutions.
- Identifying upsell and cross-sell opportunities to enhance revenue within assigned accounts.
- Developing strategic account plans to meet sales targets and exceed client expectations.
- Working closely with the sales team to identify and qualify new business opportunities.
- Delivering engaging presentations, proposals, and demonstrations to clients.
- Maintaining a comprehensive understanding of Optery's products and services to effectively communicate their value.
- Staying informed about the latest trends in data security and related technologies.
- Documenting processes and procedures for internal reference.
- Proactively addressing and resolving customer issues to ensure timely and effective solutions.
- Representing Optery at industry events and networking opportunities to enhance brand visibility.
Qualifications
The ideal candidate will possess:
- A bachelor's degree.
- A successful track record in customer success or account management roles, particularly in SaaS.
- Experience in the cybersecurity or data privacy sector is highly desirable.
- Excellent communication and interpersonal skills, with the ability to foster relationships with enterprise-level clients.
- Strong analytical skills, utilizing data to inform decision-making.
- Leadership capabilities to inspire and motivate team members.
- A solid technical background in data security and privacy tools.
- The ability to thrive in a fast-paced environment and adapt to changing client needs.
- Self-motivation and the ability to work independently as well as collaboratively.
Location
This is a remote position, but candidates must be available to work during standard U.S. business hours.
Compensation & Benefits
We offer a competitive salary along with comprehensive health, dental, and vision insurance, a 401k program with employer matching, and a stipend for home office setup.
About Optery
Optery is dedicated to providing innovative solutions for personal data protection, ensuring our clients can safeguard their information effectively.
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