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Client Relations Specialist

2 months ago


Walnut Creek, California, United States Fidelity Investments Full time

Job Overview

Investment Services Representative

At Fidelity Investments, we recognize that as an Investment Services Representative, you play a crucial role in shaping the branch environment. As the primary point of contact, your integrity and transparency will foster client loyalty and engagement, paving the way for enduring relationships with our firm.

Qualifications We Seek

  • Experience in customer service, telecommunication, or financial sectors will equip you for success in this position.
  • Background in banking, insurance, or finance is a valuable addition to your qualifications.
  • We will provide support as you familiarize yourself with the FINRA licensing requirements and work towards obtaining the Series 7 and 66 licenses.
  • A degree or professional certifications are advantageous; if you do not possess a CFP or degree, our Tuition Reimbursement program can assist you in achieving these goals.

Your Role's Mission

Our aim is for the Investment Services Representative to engage in fulfilling interactions with clients. As a specialist in compliance and front desk transactions, you will collaborate to enhance branch success by recognizing opportunities to strengthen relationships.

Skills You Bring to the Table

  • Excellent interpersonal abilities and a genuine enthusiasm for client engagement.
  • Capability to evaluate client needs and pinpoint opportunities.
  • Exceptional attention to detail and prioritization skills.
  • Organizational capabilities to handle multiple responsibilities.
  • Attributes such as being coachable, collaborative, and inquisitive are essential.

Our Commitment to You

At Fidelity, our greatest asset is our people, and we believe in a holistic approach to life. We offer a competitive total rewards package, including a stable base salary, to acknowledge employee contributions. Our benefits are designed to support you and your family in achieving a healthy work-life balance. We provide extensive training opportunities, whether in-branch, regionally, nationally, or virtually, ensuring you are well-prepared for your role.

The Impact You Make

  • As a vital team member, you will provide support to Fidelity's most valued clients on a daily basis.
  • By identifying leads and facilitating effective introductions, you will directly contribute to the branch's success.
  • Your contributions will be appreciated by clients, making your interactions rewarding.
  • As a technology advocate for the branch, you will embrace new technologies and share your insights with the team.

The base salary range for this position is $45,000 – $75,000 per year.

Placement within this range will depend on job responsibilities, geographic location, relevant experience, and other factors.

Base salary is only one component of the total compensation package. Depending on the role and eligibility criteria, the offer may also include bonuses or other variable compensation.

We provide a comprehensive array of benefits to meet your evolving needs and support you in living your best life both professionally and personally. These benefits encompass extensive health care coverage, emotional well-being support, market-leading retirement plans, generous paid time off, parental leave, charitable giving matching programs, and educational assistance including student loan repayment, tuition reimbursement, and career development resources. Please note that the application window closes when the position is filled or unposted.

Required Certifications:

Series 07 – FINRA, Series 63 – FINRA, Series 66 – FINRA