Technical Support Specialist

2 days ago


Owings Mills, Maryland, United States Scope Services Full time
Job Summary:

We are seeking a highly skilled Technical Support Representative to join our team at Scope Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

Respond to all troubleshooting requests in a timely and professional manner. Record all troubleshooting requests, including descriptive notes and results. Schedule service calls as needed and monitor field team progress. Respond to field team check-ins and optimize schedules for the next day. Document and distribute daily routing and communicate work order management issues to management.

Preferred Skills:

Professional appearance, good phone etiquette, self-driven, strong solo and teamwork, problem solver.

Personal Attributes:

Good communication skills, ability to work well within a team, ability to work independently, professional appearance.

Education Requirements:

High School Diploma or equivalent, ability to pass a Criminal Background and Drug Screen.

Work Conditions:

Indoor computer work, variable call volume, pay: $16.00 per hour DOE.

Job Type:

Full-time, benefits: 401(k), dental insurance, health insurance, life insurance, vision insurance.

Experience:

Field Technician: 1 year (preferred), hand tools: 1 year (required).

License/Certification:

Driver's License (required).

Work Location:

In-person.

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