Information Systems Support Specialist

2 days ago


Owings Mills, Maryland, United States RadNet Full time
Job Overview

RadNet is seeking a highly motivated and detail-oriented Information Systems Help Desk professional to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our end-users, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Respond to Help Desk phone calls, emails, and monitor queues in our ticketing system, communicating effectively and ensuring timely resolution.
  • Accurately log support requests in our ticketing system.
  • Provide Tier 1 and Tier 2 technical support to all end-users, troubleshooting and resolving hardware-related issues.
  • Maintain user settings, configurations, and standardization through GPOs and Desktop Authority.
  • Alert management to emerging trends in incidents.
Requirements
  • An Associate's degree or two years of Help Desk experience.
  • Help Desk experience in a healthcare environment preferred.
  • Ability to troubleshoot and arrive at reasonable solutions to problems.
  • Demonstrated knowledge of Windows operating systems, Microsoft Office, and basic computer know-how.
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and cross-functional team, delivering quality, value, and access in the 21st century. You will be part of a team that is committed to a better healthcare experience and is dedicated to achieving the best clinical outcomes.



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