IT Support Specialist

2 days ago

Owings Mills, Maryland, United States Chesapeake Search Partners Full time

Job Summary:

The IT Support Specialist will be responsible for providing technical support to all employee computers and endpoint devices, troubleshooting software and hardware problems, and managing an IT support ticketing system. The position will also have game-day IT support duties for all major events at M&T Bank Stadium. The ideal candidate will be a self-starter and demonstrate excellent IT technical skills, strong interpersonal skills, and proficiency in critical thinking and problem solving.

Key Responsibilities:

  • Provide exceptional customer service to all employees and display a consistent level of professionalism.
  • Serve as the primary point of contact for technical support to all employees utilizing a ticketing system to log all requests and incidents through various channels.
  • Establish and monitor Service Level Agreements (SLAs) and metrics to measure service desk performance, including response time, resolution time, and customer satisfaction.
  • Establish and maintain IT service management practices based on industry frameworks such as ITIL and ITSM.
  • Document and update training guides for the knowledge base for internal teams and end users.
  • Administer various components of Microsoft Office 365 and Azure Active Directory.
  • Maintain inventory of all hardware endpoint devices.
  • Create and maintain documentation, including troubleshooting guides and IT standard operating procedures.
  • Install, configure, and troubleshoot software and hardware.
  • Analyze trends to proactively prevent future problems and alert management to emerging trends in incidents.
  • Learn and follow organizational standard operating procedures and IT policies to promote employee compliance and enforcement.
  • Ensure that no unauthorized software is installed on Ravens-issued devices.
  • Perform other duties as assigned.

Requirements:

  • 5+ years of experience in a related field.

Preferred Skills:

  • Strong understanding of technology with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals.
  • Passion for sports and knowledge of information systems.
  • Experience in providing excellent customer support.
  • Experience in support conference room technology and A/V.
  • Experience in networking fundamentals, including troubleshooting TCP/IP, packet captures, and traces.
  • Experience using Microsoft Active Directory, Office 365, Apple, mobile, etc.
  • Demonstrated knowledge or experience in information security best practices.
  • Customer-focused, personable, able to successfully communicate with and assist employees at all levels of the organization.

  • IT Support Specialist

    3 days ago

    Owings Mills, Maryland, United States Medix™ Full time

    IT Support Specialist OpportunityOwings Mills, MDFull Time Direct HireNot able to provide sponsorship for now or in the futureMedix's client is seeking an experienced IT Support Specialist to join their Information Technology team. This role will provide technical support for both on-site and remote employees, troubleshoot technical issues, and manage an IT...

  • IT Support Specialist

    3 days ago

    Owings Mills, Maryland, United States Medix™ Full time

    IT Support SpecialistMedix's client is seeking an experienced IT Support Specialist to join their Information Technology team. This role will support both on-site and remote employees, troubleshoot technical issues, and manage an IT support ticketing system.Key Responsibilities:Provide technical support for all employees, using a ticketing system to log...

  • IT Support Specialist

    3 days ago

    Owings Mills, Maryland, United States Chesapeake Search Partners Full time

    Job Title: IT Support SpecialistJob Summary:The IT Support Specialist will be responsible for providing technical support to all employees, troubleshooting software and hardware problems, and managing an IT support ticketing system. This role will also involve game-day IT support duties for major events at M&T Bank Stadium.Key Responsibilities:Provide...

  • Urology Support Specialist

    3 weeks ago

    Owings Mills, Maryland, United States United Urology Group Full time

    Job Title: Support Services SpecialistAre you passionate about delivering exceptional patient care and making a meaningful impact in the lives of others? We're seeking a highly skilled and compassionate Support Services Specialist to join our team at United Urology Group.Job Summary:The Support Services Specialist will play a vital role in ensuring seamless...

  • Urology Support Specialist

    4 weeks ago

    Owings Mills, Maryland, United States United Urology Group Full time

    Job Title: Support Services SpecialistUnited Urology Group is seeking a highly skilled Support Services Specialist to join our team. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our urology services.Job Summary:The Support Services Specialist will be responsible for proactively contacting patients to...

  • Desktop Support Specialist

    2 weeks ago

    Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Title: Desktop Support SpecialistWe are seeking a highly organized and detail-oriented Desktop Support Specialist to join our team at Dexian DISYS. As a key member of our Asset Management team, you will be responsible for the daily distribution and tracking of desktop equipment and peripherals to our associates.Key Responsibilities:Receiving and tracking...

  • Behavioral Support Specialist

    3 days ago

    Owings Mills, Maryland, United States Steps Full time

    Unlock Your Potential in a Dynamic Team EnvironmentAt Steps, we're committed to providing exceptional care to individuals with autism and related developmental disabilities. We're seeking a skilled Behavioral Support Specialist to join our team and contribute to the growth and development of our clients.As a Behavioral Support Specialist, you'll have the...

  • Executive Support Specialist

    2 days ago

    Owings Mills, Maryland, United States Next Level Recovery Full time

    Job SummaryThe Executive Support Specialist provides high-level support to Corporate Executives, ensuring seamless day-to-day operations. Key responsibilities include: Communication: Responding to phone calls and emails, coordinating meetings, and scheduling appointments. Life Management: Grocery shopping, meal ordering, dry cleaning pickup and drop-off,...

  • Technical Support Specialist

    3 days ago

    Owings Mills, Maryland, United States Stevenson University Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Stevenson University. The successful candidate will provide technical support and assistance to staff, faculty, and students, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide technical support and assistance to staff,...

  • Administrative Support Specialist

    2 days ago

    Owings Mills, Maryland, United States Y&L Landscaping, Inc. Full time

    Job OverviewAt Y&L Landscaping and Tree Service, we're seeking a highly motivated and organized individual to join our administrative team as an Administrative Support Specialist. This role will be responsible for providing exceptional customer service, supporting our sales team, and assisting with various administrative tasks to ensure a smooth workflow...

  • Urology Support Specialist

    2 weeks ago

    Owings Mills, Maryland, United States United Urology Group Full time

    Job Title: Support Services SpecialistJoin United Urology Group, a leading urology network in the country, as a Support Services Specialist. In this role, you will play a vital part in ensuring patients are prepared for appointments and continue necessary treatments.Key Responsibilities:Contact patients via phone for appointment scheduling, reminders,...

  • Technical Support Specialist

    3 days ago

    Owings Mills, Maryland, United States Stevenson University Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Stevenson University. As a key member of our Information Technology department, you will provide technical support and assistance to our staff, faculty, and students.Key ResponsibilitiesProvide technical support and assistance to users on campus and remotelyInstall,...

  • IT Support Operations Specialist

    2 months ago

    Owings Mills, Maryland, United States RadNet Full time

    Position OverviewRole SummaryAt RadNet, we are committed to Advancing Radiology through innovative technology and exceptional patient care. As an IT Support Operations Specialist, you will be an integral part of our dedicated team, ensuring that our technology solutions align with our mission to provide quality healthcare services. Your expertise will...

  • Production Support Specialist

    3 weeks ago

    Owings Mills, Maryland, United States Jobs for Humanity Full time

    Job Title: Production Support L2/L3Company Description: Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Job DescriptionWe are seeking a highly skilled Production Support Specialist to join our team. As a key member of our support team, you will be...

  • Desktop Support Specialist

    4 weeks ago

    Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Title: Desktop TechnicianAt Dexian DISYS, we are seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will play a critical role in supporting the daily distribution and tracking of desktop equipment and peripherals to our associates.Key Responsibilities:Support the Asset Management team in receiving, tracking, and updating...

  • Desktop Support Specialist

    2 weeks ago

    Owings Mills, Maryland, United States Dexian DISYS Full time

    Desktop Support - Asset Management Job DetailsJob Summary:We are seeking a skilled Desktop Support - Asset Management professional to join our team at Dexian DISYS. As a key member of our Asset Management team, you will be responsible for supporting the daily distribution and tracking of desktop equipment and peripherals to our associates.Key...

  • Technical Support Specialist

    2 days ago

    Owings Mills, Maryland, United States Scope Services Full time

    Job Summary: We are seeking a highly skilled Technical Support Representative to join our team at Scope Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities: Respond to all troubleshooting requests in a timely and professional manner....

  • Administrative Support Specialist

    2 weeks ago

    Owings Mills, Maryland, United States Unison Risk Advisors Full time

    Senior Administrative AssistantUnison Risk Advisors is seeking a highly skilled and organized Senior Administrative Assistant to provide exceptional support to our leadership team. As a key member of our team, you will be responsible for maintaining the highest level of accuracy, organization, and confidentiality in all aspects of your work.Key...

  • Administrative Support Specialist

    2 days ago

    Owings Mills, Maryland, United States Connections Thru Life Inc Full time

    Senior Administrative AssistantConnections Thru Life Inc is seeking a highly skilled and detail-oriented Senior Administrative Assistant to provide exceptional support to our Executive team. The ideal candidate will possess excellent organizational skills, a proactive approach to problem-solving, and the ability to manage multiple priorities while...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Owings Mills, Maryland, United States LifeBridge Health Full time

    Diagnostic Ultrasound SpecialistLifeBridge Health is seeking a skilled Diagnostic Ultrasound Specialist to join our team. As a key member of our healthcare team, you will be responsible for performing diagnostic tests and scanning procedures utilizing ultrasound systems to assist physicians with diagnostic and therapeutic interventions.Key...