IT Support Operations Specialist

2 months ago


Owings Mills, Maryland, United States RadNet Full time
Position Overview

Role Summary

At RadNet, we are committed to Advancing Radiology through innovative technology and exceptional patient care. As an IT Support Operations Specialist, you will be an integral part of our dedicated team, ensuring that our technology solutions align with our mission to provide quality healthcare services. Your expertise will contribute to enhancing the overall healthcare experience for our patients and stakeholders.

Key Responsibilities:

  • Collaborate with vendors, procurement teams, and operational leaders to evaluate and determine the functional requirements of the organization regarding hardware and software standards.
  • Engage in workflow analysis, design, configuration, testing, implementation, training, and support for ancillary clinical systems.
  • Serve as a bridge between IT and various Branch Sites/Offices for diverse Information Systems and operational initiatives.
  • Work closely with Subject Matter Experts (SMEs) from other IT divisions, including Clinical Applications and Infrastructure, to address user concerns.
  • Oversee and manage all support and project-related tasks and activities effectively.
  • Apply industry best practices to uphold the necessary levels of LAN/WAN and computer systems security.

Ideal Candidate Profile:

  • Passionate about emerging technologies and consistently updated on new tools; contribute to evaluations and recommendations aimed at enhancing the efficiency of software development processes.
  • Exhibit strong and professional communication skills while collaborating with cross-functional teams and vendors.
  • Excel in a dynamic environment, demonstrating the ability to prioritize tasks methodically and tackle complex challenges.

Qualifications:

  • Prior experience in IT is essential.
  • Microsoft Certified Systems Engineer (MCSE) certification is preferred.
  • CompTIA A+ Certification is advantageous.
  • Experience in implementing clinical systems is desirable.

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