Technical Systems Specialist

6 days ago


Owings Mills, Maryland, United States Dex Imaging Full time
Job Title: Technical Systems Specialist

The Technical Systems Specialist is a key member of our team at Dex Imaging, responsible for the on-site installation, utilization, and maintenance of computer network connected imaging devices. This role requires a high level of technical expertise, excellent communication skills, and the ability to work independently.

Key Responsibilities:
  • Perform on-site installation, utilization, and maintenance of computer network connected imaging devices.
  • Diagnose routine system failures using established procedures and perform simple and complex application and network installs.
  • Provide effective time management of schedule and prioritization of customer service requests.
  • Support administration, sales, logistics, and hardware personnel as well as the training of end users and customizing of functions to meet customer criteria and needs.
  • Maintain professionalism while effectively managing customer perception with both internal and external customers.
Requirements:
  • High School Diploma; Associate's degree (A.A.); or 3-5 years related experience and/or training or equivalent combination of education and experience is an asset.
  • High level of customer service, able to relate to individuals at all levels.
  • Ability to diagnose and solve problems from non-technical descriptions provided by customers.
Benefits:
  • Paid time off
  • Medical, Dental, Vision, and 401K
  • Paid holidays


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