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Urology Support Specialist

2 months ago

Owings Mills, Maryland, United States United Urology Group Full time
Job Title: Support Services Specialist

United Urology Group is seeking a highly skilled Support Services Specialist to join our team. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our urology services.

Job Summary:

The Support Services Specialist will be responsible for proactively contacting patients to ensure they are prepared for appointments and continue necessary treatments. This includes appointment scheduling, reminders, insurance verification, and communication via phone calls, emails, and letters.

Key Responsibilities:
  • Contact patients via phone for appointment scheduling, reminders, insurance verification, and address confirmation.
  • Schedule appointments for patients who haven't been seen in over 13 months or were referred from the hospital.
  • Send appointment reminder cards, new patient paperwork/emails, and letters to patients who haven't responded to calls.
  • Maintain accurate and complete patient records related to communication attempts.
  • Contribute to a positive patient experience by providing clear and courteous communication.
Requirements:
  • High school diploma/GED required.
  • Up to two (2) years of professional experience.
  • Ability to maintain confidentiality of all current and former patients/charts as required by office policy and governing laws.
  • Ability to coordinate work efforts to work with others in a manner that is productive and effective.
Preferred Qualifications:
  • Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
  • Demonstrated ability to work independently and as an effective team member.
  • Proven organizational skills and ability to prioritize effectively.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Proficient computer software and database skills.
  • Ability to multi-task, effectively problem-solve, and work in a fast-paced environment.
Work Environment:

This position does not require any travel. The successful candidate will work in a quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.

Equal Opportunity Employer:

United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.