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Customer Product Account Specialist

2 months ago

Owings Mills, Maryland, United States Avery Dennison Full time
Job Title: Customer Product Account Specialist

At Avery Dennison, we are seeking a highly skilled Customer Product Account Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the accurate and timely flow of information required for efficient company operations and excellent business relations.

Key Responsibilities:
  • Coordinate order activity and service requirements, including development and costing, sample coordination and approval, quote development and follow-up, order processing, and coordination of delivery requirements.
  • Identify opportunities for account growth and work with customers and internal stakeholders to understand account requirements and implement program and product line plans and development calendars.
  • Assess incoming information and development requests to ensure complete and accurate documentation of customer requirements and validate that product specifications are within company competencies.
  • Ensure that customer specifications are clearly understood, communicated and match with Company capabilities and capacities.
  • Coordinate with designers to drive product costs that meet specific target price points, backward engineering as required.
  • Service the day-to-day activities of accounts within a business segment, including processing art requests, new product sample requests, quoting needs and order placement.
  • Implement and maintain spreadsheets and other program management tools in order to effectively manage and communicate program information between the Customer and the Company.
  • Communicate and coordinate with manufacturing and sourcing to verify delivery, expedite product and support the development of large volume opportunities and programs.
  • Perform order management activities, including delivery, shipment, credit, billing, and quality issues.
Requirements:
  • Bachelor's degree (B.A. or B.S.) from four-year college or university with and a minimum of 3-5 years related experience and/or training; or equivalent combination of education and experience.
  • Excellent written and verbal communication skills and ability to work independently.
  • Excellent organizational and prioritization skills.
  • Ability to troubleshoot and resolve critical issues affecting customer orders.
  • Ability to work well under pressure and meet critical deadlines.
  • Skills in program/project management required.
  • Previous merchandising, sales, customer service or technical experience either in the organization itself or in a comparable position in a related industry required.
What We Offer:

Avery Dennison is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.