Medical Office Assistant

1 week ago


Largo, Florida, United States ClareMedica Health Partners Full time

Job Type:
Full-time

Position Overview:
The Reception Coordinator serves as the initial point of contact for patients within our organization, embodying the role of a patient advocate by delivering outstanding customer service. This position is essential in ensuring that patients feel valued and prioritized in their healthcare journey.

Location: ClareMedica Health Partners
Classification: Full-time, Non-Exempt
Department: Medical Services
Reports to: Operations Lead

Key Responsibilities:

  • Engage with patients and visitors in a courteous and friendly manner.
  • Facilitate new patient registration, check-in, and check-out processes.
  • Handle incoming calls professionally, ensuring accurate message-taking.
  • Manage the Provider's schedule by coordinating appointments efficiently.
  • Verify patient demographic information and collect necessary insurance details.
  • Process insurance verifications and collect co-pays as required.
  • Ensure all patient documents are scanned and accurately entered into the EMR system.
  • Monitor and manage fax communications, ensuring proper documentation is attached to patient charts.
  • Maintain office supplies and ensure a tidy front office environment.
  • Uphold patient confidentiality and comply with privacy regulations.
  • Participate in team meetings to discuss office operations and improvements.
  • Distribute customer service surveys to patients during check-out and address any immediate concerns.
  • Perform additional duties as assigned by management.

Qualifications:
  • High School Diploma or equivalent.
  • At least 1 year of experience in a medical office or customer service role.
  • Strong communication and organizational skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and basic computer operations.
  • Detail-oriented with a focus on accuracy.
  • Ability to work independently and collaboratively within a team.
  • Knowledge of medical terminology and healthcare practices is preferred.

Working Conditions:
This role is primarily office-based with a moderate noise level. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
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