Medical Office Assistant
1 week ago
Job Type:
Full-time
Position Overview:
The Reception Coordinator serves as the initial point of contact for patients within our organization, embodying the role of a patient advocate by delivering outstanding customer service. This position is essential in ensuring that patients feel valued and prioritized in their healthcare journey.
Location: ClareMedica Health Partners
Classification: Full-time, Non-Exempt
Department: Medical Services
Reports to: Operations Lead
Key Responsibilities:
- Engage with patients and visitors in a courteous and friendly manner.
- Facilitate new patient registration, check-in, and check-out processes.
- Handle incoming calls professionally, ensuring accurate message-taking.
- Manage the Provider's schedule by coordinating appointments efficiently.
- Verify patient demographic information and collect necessary insurance details.
- Process insurance verifications and collect co-pays as required.
- Ensure all patient documents are scanned and accurately entered into the EMR system.
- Monitor and manage fax communications, ensuring proper documentation is attached to patient charts.
- Maintain office supplies and ensure a tidy front office environment.
- Uphold patient confidentiality and comply with privacy regulations.
- Participate in team meetings to discuss office operations and improvements.
- Distribute customer service surveys to patients during check-out and address any immediate concerns.
- Perform additional duties as assigned by management.
Qualifications:
- High School Diploma or equivalent.
- At least 1 year of experience in a medical office or customer service role.
- Strong communication and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and basic computer operations.
- Detail-oriented with a focus on accuracy.
- Ability to work independently and collaboratively within a team.
- Knowledge of medical terminology and healthcare practices is preferred.
Working Conditions:
This role is primarily office-based with a moderate noise level. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
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