Field Service Representative III

3 days ago

Detroit, Michigan, United States Medtronic Full time
About the Role

We are seeking a highly skilled Field Service Representative III to join our team at Medtronic. As a key member of our field service team, you will be responsible for providing technical support and maintenance to our customers in the Metro Detroit Area.

Responsibilities
  • Provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base.
  • Drive customer satisfaction through service and ensure timely resolution of technical issues.
  • Travel to sites to work as a member of the local team to provide efficient repair/installation support to all accounts within assigned area.
  • Install, operate, maintain, repair, and modify equipment on designated equipment.
  • Analyze and evaluate products and related performance.
  • Troubleshoot and diagnose malfunctions to eliminate problems in minimal time.
  • Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging/navigation equipment.
  • Lead and participate in product technical repair and clinical use training with domestic, international, and 3rd party staff members.
  • Provide testing and validation support to the manufacturer's organization, as applicable.
  • Keep accurate records of discussions or correspondence with customers, including all assigned complaints, follow-up actions, root cause analysis, and final resolution within the complaint tracking system.
Requirements
  • High School Diploma or equivalent required.
  • 4 years technician, clinical field service, or clinical customer support experience.
  • Bachelor's degree in Bioengineering, engineering, or technology field (nice to have).
  • Previous experience as Technician/Field Services within medical device industry (nice to have).
  • Experience with orthopedic anatomy, surgical protocol, and medical terminology (nice to have).
  • Ability to troubleshoot with technical skills, creativity, and high discipline.
  • Familiarity with most commonly used test equipment (i.e., dosimeter, power supplies, DVM's, signal generators, flow meters, etc.).
  • Ability to read and understand schematics and engineering drawings.
  • Familiar with the FDA 21 CFR, CGMP for Medical devices.
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
  • Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements.
  • Experience with x-Ray systems, particularly mobile fluoroscopy or CT systems (nice to have).
  • Experience with robotics or motion control (nice to have).
Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package.

A commitment to our employees' lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S. (excl. PR) locations (USD): $60,000.00 - $90,000.00.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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