Field Service Technician
1 week ago
ARxIUM INC is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.
About the Role:The Field Service Representative will be the primary point of contact for our clients, providing technical support and troubleshooting for our pharmacy automation systems. This role requires excellent communication skills, a strong technical background, and the ability to work independently in a fast-paced environment.
Responsibilities:- Perform software and hardware preventive and corrective maintenance
- Perform software and hardware emergency break fix service calls
- Refine and validate PLC coding
- Work with clients to schedule appropriate downtime for preventive and corrective maintenance
- Responsible for timely and accurate completion of all paperwork and reports
- Responsible for following up on open issues, tickets, and escalations
- Diploma or degree in a technical field, including mechanical, electrical, computer, or biomedical
- 3-5 years of experience programming Allen-Bradley PLCs
- Conveyor and automation experience
- Engineering and electrical experience
- 7+ years of direct field service experience troubleshooting and repairing computerized electro-mechanical systems
- 7+ years of experience working in a service capacity with direct customer interaction
- Competitive salary
- Medical/RX/Dental/Vision benefits
- Healthcare and dependent care FSAs
- Company-paid Life/ADD insurance
- Company-paid STD plans
- Company-paid EAP plan
- Opportunity to participate in the company 401k plan with employer match
- Educational assistance
- Flexible work schedule
- Generous paid time off
- Employee referral program
ARxIUM INC is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. If you are a job seeker and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via e-mail.
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