Field Service Technician

1 week ago


Detroit, Michigan, United States ARxIUM INC Full time
Job Title: Field Service Representative

ARxIUM INC is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role:

The Field Service Representative will be the primary point of contact for our clients, providing technical support and troubleshooting for our pharmacy automation systems. This role requires excellent communication skills, a strong technical background, and the ability to work independently in a fast-paced environment.

Responsibilities:
  • Perform software and hardware preventive and corrective maintenance
  • Perform software and hardware emergency break fix service calls
  • Refine and validate PLC coding
  • Work with clients to schedule appropriate downtime for preventive and corrective maintenance
  • Responsible for timely and accurate completion of all paperwork and reports
  • Responsible for following up on open issues, tickets, and escalations
Requirements:
  • Diploma or degree in a technical field, including mechanical, electrical, computer, or biomedical
  • 3-5 years of experience programming Allen-Bradley PLCs
  • Conveyor and automation experience
  • Engineering and electrical experience
  • 7+ years of direct field service experience troubleshooting and repairing computerized electro-mechanical systems
  • 7+ years of experience working in a service capacity with direct customer interaction
What We Offer:
  • Competitive salary
  • Medical/RX/Dental/Vision benefits
  • Healthcare and dependent care FSAs
  • Company-paid Life/ADD insurance
  • Company-paid STD plans
  • Company-paid EAP plan
  • Opportunity to participate in the company 401k plan with employer match
  • Educational assistance
  • Flexible work schedule
  • Generous paid time off
  • Employee referral program

ARxIUM INC is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. If you are a job seeker and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via e-mail.



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