Help Desk Specialist
2 hours ago
QualityIP is a leading technology company in the IT support industry, offering comprehensive services including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. We are seeking a skilled HelpDesk Technician to join our team.
Key Responsibilities- Diagnose and resolve client issues efficiently, escalating them to senior technicians when necessary
- Support senior-level IT staff in various tasks, ensuring seamless operation of the company's IT infrastructure
- Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
- Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
- Install, configure, and troubleshoot computer systems, printers, and other peripherals
- Accurately document technical issues and resolutions in the ticketing system
- Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
- Assist in the deployment and upgrade of software and hardware
- Educate end-users in basic IT functions and best practices
- Conduct regular system maintenance tasks, such as backups and software updates
- Fundamental understanding of Windows Server
- Experience with remote access technologies
- Knowledge of antivirus software and basic Windows networking
- Strong verbal and written communication skills
- High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
- Proven experience as a HelpDesk Technician or in a similar role
- Proficiency in Windows operating systems
- Competency in computer hardware, software, networking, and troubleshooting
- Ability to work both independently and as part of a team in a fast-paced environment
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
- Strong technical troubleshooting and problem-solving skills
- Meticulous attention to detail in documenting technical issues and solutions
- Ability to prioritize and effectively manage multiple tasks
We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.
Benefits- Medical Mutual health insurance with HSA & ancillary benefits.
- John Hancock Retirement Account - Simple IRA with 3% company match.
- Flexible schedule.
- Paid Time Off.
- Training reimbursement - 100% company-paid course materials and testing fees.
- Company apparel provided at no cost.
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