Technical Support Specialist

3 days ago


Kent, Ohio, United States IntePros Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at IntePros. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients and internal teams.

Key Responsibilities:
  • Provide technical support to engineers, technicians, and product support staff via phone, email, and other communication channels.
  • Diagnose and troubleshoot technical issues, offering solutions when first-line support is unable to resolve problems.
  • Debug and repair malfunctioning equipment or software.
  • Report and document issues using Salesforce.
  • May assist in customer training as needed.
  • Support customers and users where the product is complex or highly technical in nature.
Requirements:
  • College degree required.
  • At least 1 to two years of customer service experience in an in-bound call center.
  • Proven experience in technical support or related fields.
  • Ability to make decisions based on past experience and practical knowledge.
  • Strong communication skills, both written and verbal.
  • Experience with diagnosing and troubleshooting technical issues in complex systems.

We offer a comprehensive benefits package, including medical, dental, vision, and mental health programs, as well as a $1,500 per year education and professional certification fund. IntePros is an equal opportunity employer and celebrates the diversity of our team.



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