HelpDesk Technician

4 weeks ago

Kent, Ohio, United States Qualityip Full time
Job Title: HelpDesk Technician

At QualityIP, we are seeking a skilled and experienced HelpDesk Technician to join our team. As a HelpDesk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Provide technical assistance and support for computer systems, software, and hardware
  • Respond to support tickets, emails, and phone calls in a professional and courteous manner
  • Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
  • Install, configure, and troubleshoot computer systems, printers, and other peripherals
  • Document technical issues and resolutions in the ticketing system
Requirements:
  • Strong technical troubleshooting and problem-solving skills
  • Ability to articulate complex technical issues to diverse audiences
  • Excellent communication and interpersonal skills
  • Proven experience as a HelpDesk Technician or in a similar role
  • Knowledge of Windows Server, remote access technologies, and antivirus software
  • Competency in computer hardware, software, networking, and troubleshooting
Cultural Fit:

We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.

Benefits:
  • Medical Mutual health insurance with HSA & ancillary benefits
  • John Hancock Retirement Account - Simple IRA with 3% company match
  • Flexible schedule
  • Paid Time Off
  • Training reimbursement - 100% company-paid course materials and testing fees

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