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Assistant Department Manager

2 months ago

Cambridge, Massachusetts, United States Bned Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Department Manager to join our team at The Harvard Coop, a leading retail destination in Harvard Square. As a key member of our management team, you will be responsible for overseeing the daily operations of our Clothing and Gifts department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Assist in the daily operation of the store, including managing inventory, visual merchandising, and maintaining a high level of customer service.
  • Act as the Manager-on-Duty, providing guidance and support to team members, and ensuring compliance with company standards and policies.
  • Utilize analytical skills and knowledge of the campus to make informed decisions and drive business results.
  • Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects.
  • Maintain a presence on the sales floor, greeting customers, answering questions, and assisting with purchases.
  • Process sales transactions, handle customer complaints, and resolve issues in a professional and courteous manner.
Requirements
  • 2+ years of experience in a retail setting, preferably as a manager or buyer.
  • High school diploma or equivalent preferred.
  • Outstanding customer service skills, with the ability to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Short-term and long-term disability insurance.
  • Eligibility to participate in a 401(k) plan.
  • Paid time off (vacation, sick, and flex days).
  • Commuter benefits.
  • Employee assistance program.
  • Employee discount.