Customer Service Liaison
3 weeks ago
Customer Relations Representative
At State Farm Insurance, we're committed to delivering exceptional customer experiences. As a Customer Relations Representative, you'll play a vital role in achieving this goal. Your responsibilities will include:
Key Responsibilities:
• Assist customers with their insurance needs
• Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
• Process policy changes, claims, and payments accurately and efficiently
• Maintain customer records and update information as necessary
• Collaborate with team members to ensure seamless customer experiences
• Promote and cross-sell insurance products and services to meet customer needs
• Handle escalated customer complaints and concerns with professionalism and empathy
What We Offer:
• Ongoing training and development programs to enhance your knowledge and skills
• A positive and collaborative work environment
Join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.
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