Automotive Service Liaison

4 weeks ago


Knoxville, Tennessee, United States Grayson Automotive Full time
Job Summary

The Service Advisor is a critical role in our service department, responsible for communicating with customers and technicians to ensure seamless service and repair experiences. As the primary point of contact, the Service Advisor must listen attentively to customer concerns, arrange for necessary repairs, and manage expectations on both sides. This role requires a strong technical understanding of automotive repair, excellent communication skills, and a customer-centric approach.

Key Responsibilities
  • Communicate effectively with customers and technicians to resolve service and repair issues
  • Assess customer needs and recommend appropriate services and repairs
  • Manage service and repair schedules to ensure timely completion
  • Provide exceptional customer service to ensure satisfaction and loyalty
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Some post-secondary automotive training or experience
  • At least one year of dealer-level or large facility experience
  • An unrestricted driver's license and clean driving record
  • ASE certification a plus

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for automotive repair, we encourage you to apply for this exciting opportunity.



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