Customer Service Associate

4 weeks ago


Knoxville, Tennessee, United States Wise Staffing Full time

We are seeking a dedicated Customer Service Associate to provide exceptional service to our clients. Your role will involve handling inbound calls and emails, answering queries, and ensuring customer satisfaction.

Responsibilities:
  • Respond to incoming calls and emails from customers in a professional and courteous manner.
  • Identify customer needs and provide accurate information on products and services.
  • Transfer calls to the appropriate department as needed.
  • Evaluate and escalate critical issues to the supervisor or management.
  • Utilize computer systems to track and manage customer interactions.
  • Collaborate with other team members to ensure seamless customer experience.
Qualifications:
  • Exceptional customer service skills and a strong desire to help others.
  • Active listener, with the ability to empathize and understand customer needs.
  • Excellent multitasking abilities to handle various tasks simultaneously.
  • Basic computer knowledge, including the ability to navigate databases and enter information accurately.
  • Previous experience in a customer service role is an advantage but not mandatory.

At Wise Staffing, we value professionalism, collaboration, and customer satisfaction. If you have the qualifications and the desire to provide outstanding service, we would love to hear from you.


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